The chapters in the Relational Skills Section provide the framework needed to build the foundation of all human services, the relationships between the caregivers. Relational skills will open the door to the conceptual and technical skills offered in human service settings. Relational skills will make the conceptual and technical skills of staff even more effective because they are trusted. Dr. Peter Breggin, quoted above, says “It is easier to de-escalate with someone you know and trust than someone you do not know and cannot trust, or someone you know and do not trust.”
Requirements & Costs
No previous requirements.
Cost is $1,900(+GST) AUD per person
Who It’s For
This level of training benefits all people.
Chapter 1 – Building Healthy Relationships
Foundational beliefs, working as a team, dealing with emotions, causes of stress, and crisis cycle.
Chapter 2 – Building Healthy Communication
Nonverbal elements in communication, vocal elements in communication, verbal elements in communication: strategies for de-escalation.
Chapter 3 – Building Healthy Conflict Resolution
Communicating through problem solving, problem solving techniques.
New instructors will attend 2 days and those recertifying attend 1 day.
The certification is every two years for instructors. Certification is every year at the student level.
All chapters that do not have any physical skills have a 1 instructor to 20 students ratio.
CEU’s are given for all instructor courses. The Mandt System provides these through IACET and are calculated at 1 CEU per every 10 hours of course time. CEU’s are not available at the student level.
Instructors must teach the relational chapters and be on a course report a minimum of once a year.