Course Description

The Conceptual Section focuses on using the relational skill sets and developing competencies. The three models of Maslow’s Hierarchy of Needs, R.A.D.A.R., and THE CRISES CYCLE will continue to be used to frame the skill sets of engage, listen, and protect. Three additional core competencies are introduced in chapters on trauma informed services, positive behaviour interventions and supports, and regulatory and legal issues. By using the above models and skill sets, caregivers can now co-manage with the individual being served.

Requirements & Cost

  • Relational chapters required prior to certifying in conceptual chapters.
  • $2,200(+GST) AUD per person

Who It’s For

Individuals who work with people who have a history of trauma and support people with behaviours which may be labelled as “challenging.”

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Chapter 1: Building Healthy Relationships

Foundational beliefs, working as a team, dealing with emotions, causes of stress, and crisis cycle.

Chapter 2: Building Healthy Communication

Nonverbal elements in communication, vocal elements in communication, verbal elements in communication: strategies for de-escalation.

Chapter 3: Building Healthy Conflict Resolution

Communicating through problem solving, problem solving techniques, perceptions and conflict and understanding conflict cycles.

Chapter 4: Trauma Informed Services

To help people better work with individuals who have experienced trauma.

Chapter 5: Positive Behavior Interventions and Supports

Develops an understanding of positive behaviour support in reducing difficult behaviour. Provides an understanding of human behaviour to assist with the implementation of behaviour support plans. Focused on “Supporting people, not just their behaviour”.™

Chapter 6: Legal and Liability Issues

Foundational legal and liability issues regarding support.

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How long is the course?

New instructors will attend 2 days and those recertifying attend 1 day. The conceptual chapters are done after the face to face portion online.

How often must I recertify?

The certification is every two years for instructors. Certification is every year at the student level.

How many students can an instructor teach at one time?

All chapters that do not have any physical skills have a 1 instructor to 20 students ratio.

Are we required to teach the conceptual chapters?

Conceptual chapters are set up to be taught as stand alone units anytime after relational certifications. They do not have to be taught and are not required. However, the trauma informed chapter must be taught if advanced skills will be taught at a later time.

Are CEU’s given for the course?

CEU’s are given for all instructor courses. The Mandt System provides these through IACET and are calculated at 1 CEU per every 10 hours of course time. CEU’s are not available at the student level.

How often must an instructor Teach to maintain their certification?

Instructors must teach the relational chapters and be on a course report a minimum of once a year.

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