The Conceptual Section focuses on using the relational skill sets and developing competencies. The three models of Maslow’s Hierarchy of Needs, R.A.D.A.R., and THE CRISES CYCLE will continue to be used to frame the skill sets of engage, listen, and protect. Three additional core competencies are introduced in chapters on trauma informed services, positive behaviour interventions and supports, and regulatory and legal issues. By using the above models and skill sets, caregivers can now co-manage with the individual being served.
Requirements & Cost
- Relational chapters required prior to certifying in conceptual chapters.
- $2,200(+GST) AUD per person
Who It’s For
Individuals who work with people who have a history of trauma and support people with behaviours which may be labelled as “challenging.”
Chapter 1: Building Healthy Relationships
Foundational beliefs, working as a team, dealing with emotions, causes of stress, and crisis cycle.
Chapter 2: Building Healthy Communication
Nonverbal elements in communication, vocal elements in communication, verbal elements in communication: strategies for de-escalation.
Chapter 3: Building Healthy Conflict Resolution
Communicating through problem solving, problem solving techniques, perceptions and conflict and understanding conflict cycles.
Chapter 4: Trauma Informed Services
To help people better work with individuals who have experienced trauma.
Chapter 5: Positive Behavior Interventions and Supports
Develops an understanding of positive behaviour support in reducing difficult behaviour. Provides an understanding of human behaviour to assist with the implementation of behaviour support plans. Focused on “Supporting people, not just their behaviour”.™
Chapter 6: Legal and Liability Issues
Foundational legal and liability issues regarding support.
New instructors will attend 2 days and those recertifying attend 1 day. The conceptual chapters are done after the face to face portion online.
The certification is every two years for instructors. Certification is every year at the student level.
All chapters that do not have any physical skills have a 1 instructor to 20 students ratio.
Conceptual chapters are set up to be taught as stand alone units anytime after relational certifications. They do not have to be taught and are not required. However, the trauma informed chapter must be taught if advanced skills will be taught at a later time.
CEU’s are given for all instructor courses. The Mandt System provides these through IACET and are calculated at 1 CEU per every 10 hours of course time. CEU’s are not available at the student level.
Instructors must teach the relational chapters and be on a course report a minimum of once a year.