Category: General

Sustaining Relationships & Staff Turnover

A few years ago I received a call from a parent whose son received services from my community behavioral health agency. She

Thinking About First Responses

When I was an EMT (many years ago) we were taught to determine if a scene was secure and safe before we entered to make sure we

Angry and Aggressive Parents

“It is important to understand that there is a difference between anger and aggression” (stolen straight from the Mandt

Customer Care – Escalation Skills

As a learning and development organization we are often asked to provide curricula support to staff that function in some

Real People, Real Stories, Real MANDT

I have been an advocate of the Mandt System since I was first a student in a local class in 2005, and even more so when I became

Developing Trust in Teams

In the Mandt System, there is a lot of talk and discussions throughout the workshops about the importance of building and

The Toll of Stress?

To be human is to experience stress. At best it is disruptive, and at its worst it is destructive, During our training we

Promoting Healthcare Efficiency

This past week the Institute of Medicine (IOM) published a new study in which they identify that the US Healthcare System wasted

Communication & Mental Illness

Sometimes I’m asked to teach on how to talk with a person with a diagnosis of a mental illness. My reaction is to say

Emergency Rooms – Avoiding Assaults from Patients and Relatives

Hospitals in general, and emergency departments in particular, are feeling the effects of increased demand coupled with shrinking